Warranty

Thank you for choosing FORMILL fitness equipment. We are committed to providing you with high-quality products and after-sales service. Please read our warranty policy carefully to understand your rights and responsibilities.

1. General Warranty Terms

 

The warranty period for FORMILL fitness equipment is valid from the date of delivery.

If a customer discovers non-human damage within the valid warranty period, FORMILL will provide free replacement parts.

After the warranty period expires, the customer must pay for replacement parts and all related shipping fees.

All FORMILL equipment sold are brand-new, regular products, and all replacement parts provided will be equivalent to the original parts.

Please note: Second-hand equipment and equipment that has been modified are not covered by this warranty.

FORMILL does not save your credit/debit card number or personal information entered during payment. For questions about bank card transactions, please contact your issuing bank.

 

2. Detailed Warranty Coverage & Periods

The warranty coverage for specific components is as follows:

Category	Component Name	Warranty Period	Service Coverage
Main Components	Motor	6 Months	Free replacement for non-human damage.
	Battery	6 Months	Free replacement for non-human damage.
	Controller	6 Months	Free replacement for non-human damage.
	Charger	6 Months	Free replacement for non-human damage.
Functional Parts	Display / Console / Handlebars / Flywheel	3 Months	Free replacement for non-human damage.
Consumables & Appearance Parts	Paint / Logos / Decoration Strips / Foot Pads / Pedals / Tires / Brake Pads / All Other Unlisted Accessories	Not Covered (Warranty Excluded)	Not covered. If issues arise from normal wear and tear or non-quality defects, parts and shipping fees are at the customer's expense.

Explanation of Warranty Period Services:

Within the Warranty Period (Non-human Damage):

0-3 Months: FORMILL will provide free replacement parts and cover the shipping cost.

3-6 Months (for Main Components): FORMILL will provide free replacement parts, but the customer is responsible for the shipping costs.

0-3 Months (for Functional Parts): FORMILL will provide free replacement parts, but the customer is responsible for the shipping costs.

After the Warranty Period: The customer is responsible for the cost of replacement parts and all shipping fees.

 

3. Conditions that VOID the Warranty

 

The following conditions are NOT covered by the warranty:

Minor Cosmetic Issues: Slight scratches, dents, or imperfections on the surface, paint, or appearance parts are not considered quality defects.

Unauthorized Modifications: Damage caused by the use of non-original parts or by modifying the equipment.

Misuse & Accidents: Damage resulting from violent use, abuse, neglect, accidents,traffic accidents, or drops.

Environmental Damage: Damage caused by force majeure events such as floods, fires, earthquakes, war, or power surges/voltage instability.

Water Damage: Damage caused by the equipment getting wet or being submerged in water.

Improper Use & Maintenance: Failure caused by the user not following the instructions in the "User Manual" for use, maintenance, or adjustment.

Unauthorized Repair: Disassembly, repair, or modification by anyone other than an authorized FORMILL representative.

 

4. Shipping & Logistics Policy

 

Shipping Costs for Returns: Within the first month of the warranty period, FORMILL will cover the two-way shipping costs for repairs. After one month, the customer is responsible for shipping costs to our service center, and FORMILL will cover the return shipping.

Repair Timeframe: Repairs typically take 1-3 weeks, not including transportation time.

Damaged Parcels:

For Signature Deliveries: If the outer packaging is visibly damaged, please refuse the delivery. Signing for the package confirms that you have accepted the item in good condition. FORMILL cannot be held responsible for damage that occurs during transit if the package was signed for without noting the damage.

For Contactless Deliveries: If the package is damaged, you must take clear photos before opening the box. Photos must clearly show the damage on the package, the shipping label, and the condition of the product after opening. Please note that claims with the shipping company are not guaranteed to be successful.

Lost or Stalled Shipments: If the tracking information hasn't been updated for more than two weeks and the item has not been received, please contact us. We can open an investigation with the carrier after 2 weeks. Refunds for lost items can typically be processed after about one month, once the investigation is formally underway.

 

5. After-Sales & Return Policy

 

Returns for Non-Quality Reasons (e.g., Minor Scratches):

If you wish to return an item for reasons not related to a product quality defect (e.g., you are concerned about minor scratches or the intended use of the product), this will be processed as a change-of-mind return.

The customer is responsible for all return shipping costs.

The refund amount will be processed after the item is received and inspected. If the item is not in its original condition or is not eligible for resale, a full refund cannot be issued.

 

Initial Quality Issues: If any accessories or parts are found to be damaged or missing upon delivery, please report them within 7 days of receipt for a free replacement. Issues reported after 7 days will require the customer to purchase the parts.

After-Sales Service: For any issues reported after one week from delivery, we will arrange for repairs or replacement parts as outlined in the warranty.

6. How to Apply for Warranty Service

Step 1: Take a clear picture or short video of the issue.

Step 2: Send a brief description of the problem, along with the pictures/videos, your order number, and the platform where you made the purchase to our dedicated support email.

Step 3: Our team will diagnose the problem and provide a solution.

Step 4: For complex issues, we may send you troubleshooting steps. Please provide the requested videos or photos for further assistance.

Step 5: Once verified, we will confirm your delivery address and ship the necessary replacement parts to you.

7. Contact Us

For all warranty claims, questions, or concerns, please contact our dedicated customer support team.

Email: info@formill.net

Please allow us up to 1 business day to respond to your inquiry. We will prioritize your requests and work diligently to provide you with the necessary clarification and resolution.